Customer Reviews & Experiences at Lewis Ford Fayetteville

At Lewis Ford Fayetteville, we believe the best way to understand our commitment to customers is by hearing directly from them. Below, you'll find real feedback and experiences shared by customers who have worked with our sales, service, and support teams. These reviews reflect the care, professionalism, and attention we strive to deliver every day.

Customer Review (Google)

★★★★★
"I had a great experience here. I was looking for something specific and had a set budget. Diego, my salesman, was great-very knowledgeable and easy to work with. He put my needs at the top of his list.

It wasn't just him either; everyone I had to speak with was over the top and very helpful. The best part is that I went in with one vehicle in my target scope, and after just a couple of hours, I drove away in my vision.

I am also a woman who does things on my own, and they didn't try to do anything other than get me where and what I needed. Thanks to everyone for helping me get in my dream."

- Tammy
Reviewed on Google

Customer Review (Google)

★★★★★
"Danny was amazing. I was looking for something specific when browsing online and found this sweet treasure and sent a message. At first, I received zero response and assumed it was sold or no one cared about selling an older car off the lot.

About a week later, I got a call from Danny asking if anyone had gotten back with me on the inquiry. I told him no and shared my assumption. He was immediately apologetic that someone dropped the ball and was quick to send the pictures I asked for and made an appointment for a test drive.

We made the drive, hopped in, and gave an honest evaluation of what we saw. I gave an offer, got a counteroffer, and the gem was mine. Danny was such a trooper on the test drive (he even crawled into the back seat of the Mustang for me) and while getting the paperwork rounded up.

We all knew he wouldn't make much off our deal that day, but it didn't change his attitude or dampen his spirit. He was more than happy to help out with my most-wanted project car. Thank you so much, Danny-you will go far in the sales business."

- Jeannie
Reviewed on Google

Customer Review (Google)

★★★★★
"I had a great experience there buying my first-ever vehicle. Diego was our sales representative, and he helped us so much, which made the process much easier. I was nervous and had no idea what I was looking for.

Everyone was very welcoming, and I was shown many options. We narrowed it down to this car, and I'm so happy with it. Thank you to everyone at Lewis for all the help."

- Jearenny
Reviewed on Google

Customer Review (Google)

★★★★★
"I don't even know where to start. If you don't buy your Ford at Lewis Ford, you're wrong. We were in a bad spot after I was sold a truck from a dealership in Denver that added on a ton of warranties and extras that were not needed. The truck ended up being a lemon, and Lewis Ford graciously kept trying to fix the issue even though it wasn't their fault.

I decided to trade it in, and they amazingly got me into a better truck for roughly the same payment. Mr. Lewis himself shook my hand and helped us out more than we could have ever asked for. We love Lewis Ford."

- Tage
Reviewed on Google

Customer Review (Google)

★★★★★
"I recently purchased my 2025 Bronco Heritage from Lewis Ford, and I can't say enough great things about my experience. From start to finish, Matt made the entire process smooth, stress-free, and enjoyable. He was patient, knowledgeable, and truly went above and beyond to make sure I understood every step and felt confident in my purchase.

What really stood out was how seamless and organized everything was. The team kept me updated, answered all my questions, and made sure I was comfortable with every detail. Buying a vehicle can feel overwhelming, but Lewis Ford made it exciting and easy.

I absolutely love my new Bronco Heritage, and I couldn't have asked for a better experience. If you're looking for someone who genuinely cares about getting you into the right vehicle, I highly recommend Matt at Lewis Ford."

- Jennylin
Reviewed on Google

Customer Review (Google)

★★★★★
"Great pricing and excellent service. I was looking to replace a set of tires and wanted the same ones my vehicle came with when I bought it new. After shopping around, Ford had the best option for me, turning what would have been a much higher cost elsewhere into a great value.

What really stood out was how smoothly everything was handled. The tire service and paperwork were quick and efficient, and I was in and out in just over an hour. I couldn't be more pleased with Allyson and the fast, professional service-especially right before Christmas."

- Irving
Reviewed on Google

Customer Review (Google)

★★★★★
"We had an absolutely incredible experience purchasing our new 2025 Ford F-150 Tremor from Lewis Ford. This was our first time buying a brand-new vehicle, and the entire process was seamless from start to finish.

A huge thank you to Nick Caldwell and Mason Anders for going above and beyond. Their knowledge, honesty, and genuine care made all the difference. They took the time to answer every question, made sure we felt confident in our decision, and truly treated us like family.

This was hands-down the best truck-buying experience we've ever had. We will absolutely purchase our vehicles here again and recommend Lewis Ford to anyone looking for a stress-free, top-notch experience."

- Macie
Reviewed on Google

Customer Review (Google)

★★★★★
"Allyson in the service department went above and beyond expectations. We purchased our truck from Lewis but don't live close to the dealership, which makes regular maintenance difficult. I stopped in late one afternoon just after Christmas looking for a quick oil change while passing through the area.

Allyson immediately went to work. She clearly explained the timing, arranged transportation so we could grab a late lunch, kept us updated throughout the process, and even helped take care of our dog while we waited. She coordinated everything seamlessly and had us back on the road quickly-all with a smile the entire time.

This level of service reflects great leadership and truly talented people. Thank you for the outstanding effort."

- Shawn
Reviewed on Google

Customer Review (Google)

★★★★★
"One of the best car-buying experiences I have ever had. I never felt pressured to make a decision, even though I did decide to purchase a beautiful 2020 Shelby GT500. Charles was fantastic and had incredibly detailed knowledge of Mustangs, which is rare in today's car-buying process.

Paul, the sales manager, was transparent and explained a deal that was fair for both me and Lewis Ford. I've bought many vehicles in my life, and this experience is at the very top of the list. Even though I have dealerships closer to where I live, Lewis will be my preferred Ford destination, including for service on my Bronco Raptor and GT500. Highest recommendation for a fantastic experience."

- Bret
Reviewed on Google

Customer Review (Google)

★★★★★
"I had an appointment at noon and arrived early. My transmission flush was completed in just one hour, and Jimmy kept me updated throughout the service.

I work in sales and rarely meet people at dealerships who truly act like they enjoy their job. Jimmy was professional, friendly, and a great representative of Lewis Ford."

- David
Reviewed on Google