Frequently Asked Questions
At Lewis Automotive Group, we want your experience to be easy and transparent. This FAQ page provides detailed answers about our vehicles, services, financing options, trade-in process, and dealership policies. If you don't find what you're looking for, our team is always ready to help.
General Dealership FAQ
1. What dealerships are part of Lewis Automotive Group?
Lewis Ford Fayetteville, Lewis Chrysler Dodge Jeep Ram Fayetteville, Lewis Automotive Springdale, and Lewis Automotive Farmington.
2. How long has Lewis Automotive served Northwest Arkansas?
More than 80 years.
3. Do all locations offer both sales and service?
Yes - all major locations offer sales, service, and parts support.
4. Do you sell both new and used vehicles?
Yes - we offer new Ford and CDJR models, plus a large inventory of quality pre-owned vehicles.
5. Can I visit any location for help regardless of where I purchased my vehicle?
Yes. You're welcome at any Lewis Automotive store.
6. Are your dealerships pet-friendly?
Yes - we welcome well-behaved pets on leashes.
7. Do you offer Spanish-speaking staff?
Many of our locations do. Call ahead and we'll connect you with the right team member.
8. Do you offer delivery or pickup for sold vehicles?
Yes - depending on availability and distance.
Sales & Inventory FAQ
9. What types of vehicles do you sell?
Ford cars, trucks, and SUVs; Jeep, Ram, Dodge, Chrysler vehicles; plus used cars of all makes.
10. Can I reserve or order a new Ford or Jeep?
Yes - we help customers custom order or reserve incoming units.
11. Do you offer test drives without an appointment?
Walk-ins are welcome, but appointments guarantee availability.
12. Can I hold a vehicle for 24 hours?
Yes - with a refundable deposit.
13. How often do you update your online inventory?
Usually multiple times per day.
14. What is the difference between "in transit" and "on the lot"?
"In transit" vehicles are on their way from the manufacturer; "on the lot" means physically available.
15. Can I see the vehicle history report for a used car?
Yes - we provide CarFax or AutoCheck reports.
16. Are used vehicles inspected?
Yes - all used vehicles undergo safety and quality inspections.
17. Do you sell used trucks and SUVs from other brands?
Yes - Toyota, Chevy, GMC, Honda, Nissan, and more.
Financing & Payment FAQ
18. Do you work with credit unions?
Yes - we work with all major banks and credit unions.
19. Can I get approved if I have no credit?
Yes - we help first-time buyers every day.
20. Can I get approved with challenged credit?
Yes - we work with lenders who specialize in rebuilding credit.
21. Can I apply for financing online?
Yes - through our secure credit application.
22. Is my online credit application secure?
Yes - all submissions are encrypted and protected.
23. How long does loan approval take?
Often within the same day; sometimes within an hour.
24. Can I add a co-signer?
Yes - co-signers are welcome.
25. What documents do I need for financing?
Driver's license, proof of income, proof of residence, and insurance.
26. Do you offer 0% APR financing?
When available through Ford or CDJR promotional programs.
27. Can I refinance my loan later?
Yes - you may apply to refinance through your lender anytime.
Trade-In FAQ
28. Do you accept trade-ins?
Yes - all makes, models, and years.
29. How do you determine my vehicle's trade value?
Based on condition, mileage, market data, model demand, and appraisal.
30. Do I need to clean or detail my trade-in?
Not required, but it can help.
31. Can I trade in a vehicle I still owe money on?
Yes - we handle the payoff with your lender.
32. Can I trade in a vehicle that isn't paid off yet?
Yes - we process the remaining balance.
33. Will you buy my vehicle even if I don't purchase one?
Yes - we offer competitive buyout offers.
34. Do you accept trade-ins that don't run?
Sometimes - depending on condition and location.
35. Can I get a trade value estimate online?
Yes - we offer instant trade evaluation tools.